Terms and Policies

Welcome to the Pool Water Treatment Advisory Group (PWTAG) website. PWTAG is an independent, not-for-profit, membership organisation with the sole objective of raising standards in the quality and treatment of swimming pool water.

Please review the following terms and conditions concerning your use of the website. By accessing, using or downloading any materials from the website, you hereby agree to follow and be bound by these terms and conditions. Please do not use this site if you do not agree with the terms and conditions outlined.

All reasonable precautions have been taken by PWTAG to verify the information in this website. Nevertheless, it may contain inaccuracies or typographical errors. Such information may be changed or updated by PWTAG at any time without notice. Information on this website is provided without warranty or representation of any kind, whether express or implied, including without limitation any warranty or representation as to its quality, accuracy, completeness, merchantability or fitness for a particular purpose.

Links to third party websites are offered for convenience only. The existence of such links does not imply any form of endorsement and PWTAG accepts no liability or responsibility for the use of such websites.

To the fullest extent possible at law, PWTAG shall not be liable for damage or loss arising from any use of this website or any other linked website or any information contained in any of them. That includes: loss of software, content or data; of profit, anticipated profits, revenues, anticipated savings, goodwill or business opportunity; or for any indirect or consequential loss or damage.

By entering the site, you will acknowledge that you have read, understood and agreed to these terms and conditions.


Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered, please notify us and we will arrange to collect and deliver the correct products. Please note, we will need to charge carriage in this case and we will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.


Refunds and Cancellation

You have the right to cancel your order up to 7 working days days after receipt without giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge

These terms do not affect your statutory rights as a consumer.


Complaints procedure

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.


Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered, please notify us and we will arrange to collect and deliver the correct products. Please note, we will need to charge carriage in this case and we will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.


Refunds and Cancellation

You have the right to cancel your order up to 7 working days days after receipt without giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

These terms do not affect your statutory rights as a consumer.


Complaints procedure

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.


The Pool Water Treatment Advisory Group
Field House
Thrandeston
Diss
Norfolk
IP21 4BU

Telephone: 01502 725844
admin@pwtag.org.uk


THE POOL WATER TREATMENT ADVISORT GROUP LIMITED
Registration Number: 06837127